- Return Policy
At Aviation Oil Outlet, we work hard to make sure our customers are satisfied with all purchases of aviation oil. However, we understand that there may be reasons from time to time that could cause the need for a product return. If you must return a product, please fill out the form on this page and we will respond to you in a timely manner.
We will honor returns under the following conditions:
(a) The product must be shipped back within thirty (30) days of your purchase date.
(b) The container/product is unopened and in "factory new" condition.
(c) Please call our offices at 1-855-215-2914 to obtain a return authorization number.
Some restrictions* on product returns apply:
(a) All returned merchandise sent to our facilities in unopened, factory new condition that includes a return authorization number will be honored as a return.
(b) We do not accept returns of Special Orders.
(c) All returns are subject to a 50% restocking fee.
How to return an order:
1. Log into Aviation Oil Outlet, then go to My Account.
2. Go to Completed Orders, then click Return Item(s) next to their item.
3. Fill out the following items on the return request:
—Quantity to return
—Return action optional
4. Click Submit Return Request.
You will receive a confirmation e-mail and a response shortly.